Q2 LESSON 2 - HAND, DIAGNOSTIC, SOFTWARE, PROTECTION, AND ORGANIZATIONAL TOOL

 HAND TOOLS

  • WIRE STRIPPER- used to remove the installation from the wire so that it can be twisted to other wires or crimped to connectors to make a cable.
  • CRIMPER- used to attach connectors to wires.
  • PUNCH-DOWN TOOL- used to terminate wire into terminator blocks. Some cable connectors must be connected to cables using a punch down tool.

DIAGNOSTIC TOOLS

  • TONER PROBE- a two-part tool. It is connected to a cable at one end using specific adapters such as an RJ-45, coaxial, or metal clips. Toner generates or tone that travels the length of the cable. The probe part traces the cable. When the probe is in near proximity to the cable to which the toner is attached, the toner can't be heard through a speaker in the probe. 

SOFTWARE TOOLS- are variety of software tools that can be used to help technicians pinpoint and troubleshoot problems.

  • DISK MANAGEMENT TOOL- software tool that helps diagnose computer and network problems and determine which computer device is not functioning correctly.
SOME DISK MANAGEMENT TOOLS

  • FDISK- a command-line tool that creates and deletes partitions on a hard drive.
  • DISK MANAGEMENT TOOL- initializes disk, creates partitions, and format partitions.  
  • FORMAT- prepares a hard drive to store information.
  • SCANDISK/CHKDSK- checks the integrity of files and folders on a hazard drive by scanning the file system.
  • DESFRAG- optimizes space on a hard drive to allow faster access to program and data.
  • DISK CLEANER- clears space on a hand drive by searching for files that can be safely deleted.
  • SYSTEM FILE CHECKER (SFC)- a command-line tool that scans the operating system critical files and replaces files that are corrupted. 
PROTECTION SOFTWARE TOOLS- to protect data and the integrity of the operating system and hardware, use of software designed to guard against attacks and to remove malicious programs. 

  • WINDOWS 7 ACTION CENTER- checks the status of essential security settings. It continuously checks to make sure that the software firewall and anti-virus programs are install automatically.
  • ANTIVIRUS PROGRAM- protects against virus attacks.
  • ANTISPYWARE PROGRAM- protects against software that sends information about web surfing habits to an attacker. It can be installed without the knowledge or consent of the user.
  • WINDOWS 7 FIREWALL- runs continuously to protect against unauthorized communications to and from your computer.  
ORGANIZATIONAL TOOLS- keeping accurate records and journals during a busy workload can be challenging.

  • REFERENCE TOOLS- a technician must document all repairs and computer problems. The documentation can be used t\as a reference for future problems or for other technicians who may not have encountered the problems before.
  • PERSONAL REFERENCE TOOLS- include troubleshooting guides, manufacturer manuals, guide reference, and repair journals. It includes descriptions of the problems, possible solution that have been attempted, and the steps taken to repair the problem.
  • NOTES- make notes as you go through the trouble shooting and repair process. Refer to these notes to avoid repeating previous steps and to determine what steps to take next.
  • JOURNALS- document the upgrades and repairs that you perform.
  • HISTORY OF REPAIRS- make a detailed list of problems and repairs, including the date, replacement, parts, and customer information. It determines what work has been performed on a specific computer in the past.   
  • INTERNET REFERENCE TOOLS- the internet is an excellent source of information about specific hardware problems and possible solutions.

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